Frequently Asked Questions

What Do You offer?

Headquartered in Cincinnati, DigiMid has earned a place among Ohio’s finest Digital Agencies & IT Solution Providers with more than a decade of experience helping Enterprises, SMBS, Midmarket Businesses, Multinational Corporations, and startups with their Digital Transformation, Development, and Cognitive Marketing Strategy to reach the target audience.

Through innovative technology solutions, we strategically formalize an integrated plan to grow your audience through Digital Strategy, Product Design, & Agile Development. We have the best team in the game: a group of passionate, cross-functional, and proven expert individuals, where creative chaos meets precision development.

Our services include:

1. Design:

2. Develop:

3. Digital Marketing

Contact us to experience the best in the industry.

How does your process works and is there a project management system in place

Yes, we do use Project Management system in house to collaborate internally and externally with our clients. Written Discussions is our preferred mode & channel of communication. The client is required to send the full requirements along with the designs/mockups to quote. Our PM will look up the task and come up with the questions until the scope is agreed and 100% understood. Once done, a quote will be announced. When we quote fix price, we quote for the very specific scope agreed only. Each Content, Layout or functionality update deviating from that scope is charged at an agreed hourly rate.

After approval of the quote, we accept 50%-100% advance payment depending on the scope of work before the commencement of the project while remaining payment (If any) at the project completion upon project approval on showing at our staging server. The next stage is transferring the work to a live Site.

Our services are white labeled especially helping web agencies and freelancers. That would mean our staging URL won’t have our identity shown and will be a White Labeled URL IP so you can feel free to show progress if working for your clients.

We accept Credit Cards, PayPal, and Debit Cards. For US clients, we also offer the facility to make payment via Wire Transfer.

We request our clients to come up with any Constructive Feedback regarding work completed within 3 days of project completion (i.e. showing at our staging) or after a project is shown. If no feedback is received within given time-frame, the project will be considered as approved and marked completed.

We request our clients to make Payment within one week of completing the project (i.e. showing at our staging). In case of failure to complete the payment within the given time-frame, the case will be forwarded to the finance and recovery team of Digimid to proceed with necessary actions.

Is Server Deployment included in your packages and whats the process of it?

We tend to work on our own internal staging server. If insisted by the client, we can work on their staging server, provided there won’t be any interference by any other developer or third party during the course of the work being completed. In the case that an issue is raised on the client staging server, Digimid won’t be liable for that by any means. All work on live sites (without the usage of our staging server) is done on a prepaid basis, meaning 100% advance payment of the scope.

Deployment on client server for up to one hour of work will be free. If the client server has issues or is not up to mark to host websites, the client will fix the hosting issues with the hosting provider. If Digimid needs to help and work with hosting company, any time during the discussion or fixing the server issues with the hosting provider will be charged if exceeded one hour, per hourly rate. As we’re solely responsible for the development and providing Deployment service as a compliment, we’re not responsible for any hosting side issues like DNS or permissions. Digimid may opt to send raw files in a ZIP folder so the client can upload on the server.

Do you Work on Premade Website Theme?

Yes, we have extensive expertise working on premade themes customization as well as websites from scratch. The client is required to purchase the theme along with sketch/PSD or precise instruction on the changes for branding. Digimid pricing is based on the number of hours required to make certain changes along with deployment on the server.

If Digimid works on a premade theme from a third party online and with other providers where the code has been initially done by a third party Theme Developer and not Digimid itself, we will not be liable for any issues or conflicts raised due to existing code problems. Digimid will not be liable in case of performance, speed, junk code, w3c validation, plugin integration or any unknown issues caused by the theme. The client is required to contact the theme developer to fix the issues. If requested, Digimid can fix the issues and charge for the fixes or updates. If Digimid proposes a theme and the client approves, resulting in problems later due to bad code, Digimid won’t be liable as quoted above.

How Does Website Responsiveness Work?

Digimid is an expert in responsive website designs. While working on “Responsive” websites, Digimid Front End Developers use their best possible discretion to develop Tablet & Mobile versions of the website, making sure the website is not penalized in Google rankings as per Mobile Geddon update. If the client decides to achieve a customized/unique structure/layout for Tablet & Mobile version, PSD files would be required for an additional cost for coding as per specific design.

What Web Design Platforms does Digimid work with?

We offer Website Design in platforms like WordPress, Shopify, Joomla, Drupal, Magento, Blogger, Bitrix, Squarespace, Prestashop, Wix, Lightspeed, Big-Commerce, Open-Cart, CrateJoy (Subscription Box), Weebly, Subbly, MIVA Merchant & many others. Digimid also help with many custom web app frameworks.

Which Design File Formats do you accept for Design conversions to Fully Functional Website? Do you offer responsive Conversion?

We can accept the design files in .Sketch/AI/EPS/PSD/PNG/TIFF/XD Formats. You can upload the files and send the link via our contact form or email us. We do responsive conversion of designs into HTML and implementation of Content Management System or Custom Frameworks. We can help develop HTML Frameworks such as Responsive HTML, Bootstrap, Email Template, SASS, LESS, Foundation Zurb, & more. We offer implementation in platforms like WordPress, Shopify, Joomla, Drupal, Magento, Blogger, Bitrix, Squarespace, Prestashop, Wix, Lightspeed, Big-Commerce, Open-Cart, CrateJoy Subscription Box, Weebly, MIVA Merchant & many others.

Do you offer Digital Marketing?

Yes, Digimid is an expert Digital Marketing and Online Branding Agency based in Cincinnati. We’ve helped brands become successful in their revenue goals. Mainly, we focus on delivering:

What is Your Turnaround Time?

Our turnarounds are quick and shared upon project requirements. We work with your schedule and guarantee 100% satisfaction.

Can you Sign Non-Disclosure Agreement?

We value your privacy and can sign Non-Disclosure Agreement on demand.

Do you offer White Label Service?

Yes, our services are white labeled especially helping web agencies and freelancers. That would mean our staging URL won’t have our (Digimid) identity shown and will be a White Labeled URL so you can feel free to show progress to your clients.

Customer Support

We provide client support via emails in written form to make sure you get 100% quality work as per your expectations.

We use a Project Management tool in-house to handle all project communication. Once you sign up with us, written communication via PM tool becomes the sole channel of communication in order to make sure you get 100% quality work as per your expectations and information is not missed. We can also meet via phone call, Skype Call, and text chats to discuss your project.

Sales Inquiries: 1 AM – 6 PM US EST Hours
Production: 1 AM – 3 PM US EST Hours
Email/Skype Chat Support: 1 AM – 3 PM US EST Hours

For custom requirements, please fill-in the Estimation Form and we will get back to you within 1 business day.

Digimid provides 30 days support for fixes after work is completed and approved. All fixes request after 30 days of completion will be charged extra. We provide continuous support for updates and new requests and charged as per hourly rate.

What kind of Payments do you accept?

We accept Credit Cards, PayPal, and Debit Cards. For US clients, we also offer the facility to make payment via Wire Transfer in US Local Banks. Please review our terms and conditions to know more about it.

What is Your Refund Policy?

We offer a full refund if we fail to deliver your project.